Frequently Asked Questions

We offer pickups and deliveries 7 days a week, including evenings. We'll work with your schedule—just let us know what works best when you book.

Returns are delivered within 48 hours of your request through the portal.

Everything. Your membership includes storage space equivalent to a walk-in closet, 2 scheduled pickups or deliveries per month, digital inventory with photo cataloging, clear and predictable communication, and a service designed for apartment living and busy schedules. No hidden fees, no surprises.

Your membership includes 2 scheduled pickups or deliveries per month. Items scheduled for pickup and delivery at the same time count as one appointment. If you need additional appointments, they're available for purchase through the portal.

Our team arrives at your building, scans your inventory, and transports everything to our secure, climate-controlled facility. You'll have access to your digital inventory through the portal where you can track all your stored items.

A complimentary introductory period is currently available and applied at checkout.

Yes. Cancel anytime.

Your membership includes storage space equivalent to a walk-in closet. You can see how much space you've used and how much you have left at any time through your portal. If you need more space, contact us to discuss options.

No problem. Your membership includes a fixed amount of space, so you're welcome to use as much or as little as you need. If you'd like to return items to free up space, simply schedule a delivery through the portal.

Our facility features 24/7 security monitoring, controlled access, and climate control for temperature and humidity. Your items are stored in a professional-grade environment.

We can't store hazardous materials, perishable food, live plants or animals, firearms, or anything illegal. For fragile or high-value items, let us know so we can take extra care during handling.

Yes. Our facility maintains consistent temperature and humidity year-round. Your winter clothes, holiday decorations, and seasonal items stay in perfect condition.

No. Pickup, storage, and returns are handled for you.

Browse your inventory from anywhere. Every item is photographed, cataloged, and ready for return delivery as needed. Your storage, managed from one simple portal.

Absolutely. Request any individual item or any combination of items. Need just your winter coat? We can get it. Want everything back at once? That works too.

Our team arrives at your building, catalogs each item, and stores it with care. You'll receive portal access to view your complete inventory.