Frequently Asked Questions
Everything you need to know about Storage Valet's service.
Service & Coverage
We currently serve Hudson County and the surrounding area, including Hoboken, Jersey City, Weehawken, West New York, Union City, North Bergen, and Edgewater. If you're nearby, join the waitlist.
We offer pickups and deliveries 7 days a week, including evenings. We'll work with your schedule—just let us know what works best when you book.
Schedule a delivery with 48-hour notice through the portal. You can also book up to 365 days in advance for seasonal planning.
Pricing & Billing
Everything. Your membership includes storage space equivalent to a walk-in closet, 2 scheduled pickups or deliveries per month, a digital inventory portal where you manage your items, clear and predictable communication, and a service designed for apartment living and busy schedules. No hidden fees, no surprises.
Your membership includes 2 scheduled pickups or deliveries per month. Items scheduled for pickup and delivery at the same time count as one appointment. If you need additional appointments, they're available for purchase through the portal.
Our team arrives at your building and transports your items to our secure, climate-controlled facility. You manage your own digital inventory through the portal—adding titles, descriptions, photos, and tags for each item.
A complimentary introductory period is currently available and applied at checkout.
Yes. Cancel anytime.
Storage & Security
Your membership includes storage space equivalent to a walk-in closet. You can see how much space you've used and how much you have left at any time through your portal. If you need more space, contact us to discuss options.
No problem. Your membership includes a fixed amount of space, so you're welcome to use as much or as little as you need. If you'd like to return items to free up space, simply schedule a delivery through the portal.
Our facility features 24/7 security monitoring, controlled access, and climate control for temperature and humidity. Your items are stored in a professional-grade environment.
We can't store hazardous materials, perishable food, live plants or animals, firearms, or anything illegal. For fragile or high-value items, let us know so we can take extra care during handling.
Yes. Our facility maintains consistent temperature and humidity year-round. Your winter clothes, holiday decorations, and seasonal items stay in perfect condition.
How It Works
No. Pickup, storage, and returns are handled for you.
You create and manage your own inventory through the portal. Add a title, description, photos, and tags for each item so you can easily search and track what's in storage. Schedule a return delivery anytime.
Absolutely. Request any individual item or any combination of items. Need just your winter coat? We can get it. Want everything back at once? That works too.
Still have questions?
We're here to help. Reach out anytime.