Frequently asked questions
Everything you need to know.
How pickup, storage, and returns work, what your membership includes, and where we serve.
Service & coverage
We serve 19 ZIP codes across Hudson County and neighboring Bergen County.
- Hudson County
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- Bayonne
- East Newark
- Guttenberg
- Harrison
- Hoboken
- Jersey City
- Kearny
- North Bergen
- Secaucus
- Union City
- Weehawken
- West New York
- Bergen County
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- Cliffside Park
- Edgewater
- Fairview
What areas do you serve?
We serve 19 ZIP codes: all 12 Hudson County municipalities (Bayonne, East Newark, Guttenberg, Harrison, Hoboken, Jersey City, Kearny, North Bergen, Secaucus, Union City, Weehawken, and West New York), plus Edgewater, Cliffside Park, and Fairview in Bergen County. Outside the area? Enter your address in the signup form and we’ll add you to the waitlist.
What are your pickup and return hours?
Pickups and returns run Monday to Friday 8am to 8pm, Saturday 9am to 9pm, and Sunday 10am to 4pm ET. That is evening and weekend availability you won’t find at a traditional facility. Pick the two-hour window that works for you when you book.
How quickly can I get items back?
Schedule a Return with 48-hour notice through the portal. You can also book up to 365 days in advance for seasonal planning.
Pricing & billing
What’s included in the $299/month membership?
Everything. Your membership includes storage space equivalent to a walk-in closet, 2 scheduled services a month (a pickup, a return, or both in one visit), up to $2,000 of included coverage, a digital inventory portal where you manage your items, clear and predictable communication, and a service designed for apartment living and busy schedules. No hidden fees, no surprises.
How many pickups and returns are included?
Your membership includes 2 scheduled services a month, of any kind. A pickup and a return can happen in one visit or two, and a visit that does both counts as one service. Additional appointments are available for purchase; email your concierge to arrange one.
Is there an introductory offer?
Yes. Your first month is complimentary, applied at checkout. From the second month, your membership is $299/month, with no setup fee. Your rate is held for your first 12 months under our Price-Lock Promise; partner-property residents keep it for as long as they live at the building.
Is this month-to-month?
Yes. Month-to-month with no long-term commitment. If you cancel, your included coverage continues until every item is returned to you.
Your Storage Valet membership
A little more space.
A lot more home.
One membership for doorstep pickup, secure storage, and scheduled returns.
Your first month is complimentary.
$299/ month after that
- No setup fee
- Month to month
- 2 scheduled services a month: pickup, return, or both in one visit
- Up to $2,000 of included coverage
Storage & security
How much space do I get? What if I need more space?
Your membership includes storage space equivalent to a walk-in closet. You can see how much space you’ve used and how much you have left at any time through your portal. If you need more space, contact us to discuss options.
What if I need less space?
No problem. Your membership includes a fixed amount of space, so you’re welcome to use as much or as little as you need. If you’d like to return items to free up space, simply use Schedule a Return in the portal.
How secure is your storage facility?
Your items are kept in a secure facility in our care, with up to $2,000 of included coverage per membership.
What items can’t I store?
We can’t store hazardous materials, perishable food, live plants or animals, firearms, or anything illegal. For fragile or high-value items, let us know so we can take extra care during handling.
Is the facility climate-controlled?
Yes. Our facility maintains consistent temperature and humidity year-round. Your winter clothes, holiday decorations, and seasonal items come back in the condition we received them in.
How it works
What happens during the first pickup?
Our team arrives at your building and transports your items to our secure, climate-controlled facility. You manage your own digital inventory through the portal, adding titles, descriptions, photos, and tags for each item.
Can I reschedule or cancel a pickup or return?
Yes. Appointments can be rescheduled or canceled anytime through your portal. If you cancel, your items simply return to their previous status, at home or in storage, and you can rebook whenever you’re ready. New appointments need our standard 48-hour notice.
Do I need to visit a storage facility?
No. Pickup, storage, and returns are handled for you.
How does the digital inventory work?
You create and manage your own inventory through the portal. Add a title, description, photos, and tags for each item so you can easily search and track what’s in storage. Schedule a Return anytime.
Can I get back just some of my items?
Absolutely. Schedule a Return in your portal for any single item or any combination of items. Need just your winter coat? We can get it. Want everything back at once? That works too.
Can you pick up from my existing storage unit?
Yes. We pick up from any address in our service area, including third-party storage facilities. Depending on how organized the unit is and how much labor is involved, an additional service fee may apply. Reach out in advance and we’ll scope it with you.
Still have questions?
We’re here to help. Reach out anytime.