Frequently Asked Questions

We currently serve all of Hudson County, New Jersey, including Hoboken, Jersey City, Weehawken, West New York, Union City, North Bergen, Secaucus, Kearny, Harrison, and Bayonne, plus Edgewater, Cliffside Park, and Fairview. If you're nearby, join the waitlist.

Pickups and deliveries run Monday–Friday 8am–8pm, Saturday 9am–9pm, and Sunday 10am–4pm ET—evening and weekend availability you won't find at a traditional facility. Pick the two-hour window that works for you when you book.

Schedule a delivery with 48-hour notice through the portal. You can also book up to 365 days in advance for seasonal planning.

Everything. Your membership includes storage space equivalent to a walk-in closet, 2 scheduled pickups or deliveries per month, $2,000 of included protection, a digital inventory portal where you manage your items, clear and predictable communication, and a service designed for apartment living and busy schedules. No hidden fees, no surprises.

Your membership includes 2 scheduled pickups or deliveries per month. Items scheduled for pickup and delivery at the same time count as one appointment. If you need additional appointments, they're available for purchase through the portal.

A complimentary introductory period is currently available and applied at checkout.

Yes. Month-to-month with no long-term commitment.

Your membership includes storage space equivalent to a walk-in closet. You can see how much space you've used and how much you have left at any time through your portal. If you need more space, contact us to discuss options.

No problem. Your membership includes a fixed amount of space, so you're welcome to use as much or as little as you need. If you'd like to return items to free up space, simply schedule a delivery through the portal.

Our facility features 24/7 security monitoring, controlled access, and climate control for temperature and humidity. Your items are stored in a professional-grade environment.

We can't store hazardous materials, perishable food, live plants or animals, firearms, or anything illegal. For fragile or high-value items, let us know so we can take extra care during handling.

Yes. Our facility maintains consistent temperature and humidity year-round. Your winter clothes, holiday decorations, and seasonal items stay in perfect condition.

Our team arrives at your building and transports your items to our secure, climate-controlled facility. You manage your own digital inventory through the portal—adding titles, descriptions, photos, and tags for each item.

Yes. Appointments can be rescheduled or canceled anytime through your portal. If you cancel, your items simply return to their previous status—at home or in storage—and you can rebook whenever you're ready. New appointments need our standard 48-hour notice.

No. Pickup, storage, and returns are handled for you.

You create and manage your own inventory through the portal. Add a title, description, photos, and tags for each item so you can easily search and track what's in storage. Schedule a return delivery anytime.

Absolutely. Request any individual item or any combination of items. Need just your winter coat? We can get it. Want everything back at once? That works too.

Yes. We pick up from any address in our service area, including third-party storage facilities. Depending on how organized the unit is and how much labor is involved, an additional service fee may apply — reach out in advance and we'll scope it with you.