Privacy Policy

Overview

Storage Valet ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Personal Information: When you sign up for our services, we collect:

• Name and contact information (email, phone number, address)
• Billing and payment information
• Service preferences and scheduling details

Inventory Information: You upload and manage your own digital inventory through our portal, including item titles, descriptions, photos, and tags. We also request dimensions, weight, and estimated value for logistics and insurance purposes.

Usage Data: We automatically collect information about how you interact with our website and member portal, including IP addresses, browser type, pages visited, and access times.

How We Use Your Information

We use your information to:

• Provide and manage our storage services
• Process payments and billing
• Schedule pickups and deliveries
• Maintain your digital inventory
• Communicate service updates and respond to inquiries
• Improve our services and user experience
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who help us operate our business (payment processors, logistics partners, cloud hosting providers)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All service providers are contractually obligated to protect your information and use it only for the services we engage them to provide.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments
• Employee training on data protection

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at privacy@mystoragevalet.com.

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze site traffic and usage
• Improve our services

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you cancel your membership, we retain essential records for legal and business purposes, typically for 7 years.

Inventory photos are typically deleted within a reasonable period following final item retrieval or membership cancellation, unless retention is required for an active insurance claim, legal dispute, or regulatory obligation.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through our website. The "Last updated" date indicates when the policy was last revised.

Contact Us

For questions about this Privacy Policy or our data practices, contact us:

Storage Valet
Email: privacy@mystoragevalet.com
Hudson County, NJ